We are looking for an Experienced Service Manager to join our Stourbridge branch which is part of the Green 4 Motor Company. With over 25 years of dealer experience, we want to continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a Service Manager who possesses that same ethos.
Our highly respected Mazda dealerships pride themselves in offering the best working environments available with ongoing training and development of all its colleagues and in turn are seeking exceptional applicants looking to take on the challenge at this large volume operation.
Role and Responsibilities
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
- Providing support for line managers
About you
- Previous experience in a similar role would be advantageous.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisational and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Able to work between 8.30 – 5.30 and in exceptional circumstances Saturday mornings.
The successful candidate will be part of a friendly, hard-working team, based at Stourbridge Mazda.
At Green 4 Motor Company, we are committed to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in our job description, we encourage you to apply anyway. You might just be the right candidate for this role, or other roles within the company.
Benefits
- 20+ days holiday plus bank holidays
- £30,000-£35,000 basic with OTE 50K depending on experience
- Pension scheme
- Staff discount on car servicing
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
About Us
Green 4 Motor Company is an official representative of the Mazda brand, as well as selling a broad stock of Approved Used vehicles. Operating from 3 sites across the Midlands, our Coventry, Leamington and Stourbridge dealerships each have a passionate and knowledgeable team who are dedicated to providing our customers with friendly and professional service. Alongside automotive retail, we offer a range of aftersales services designed to keep your vehicle in the best condition. Whether you are looking for a service or MOT, we have an aftersales team with specialised knowledge to ensure your car is receiving the best. Our service advisors will keep you informed every step of the way so that you are reassured that your car is in good hands. We also provide genuine parts and accessories that are specifically designed for each model in the Mazda family.
Our story began in December 1996, when our chairman and business partners purchased Leamington Mazda from Mazda UK – bringing it into private ownership, with Coventry Mazda following shortly after. The new management team injected a relentless focus on exceptional customer service, building a reputation for excellence in the local area.Over 25 years later, the business has grown but the values and ethos remain the same.
Our Green 4 Motor Company core values have been carefully crafted to represent the core pillars of the business.
Teamwork – The key to driving us forward
Respect – Bring mutual trust to every engagement
Integrity – Act with honesty, honour, and purpose
Leadership – Empower those around you everyday
Job Type: Full-time, Permanent
Salary: £30-35K plus bonus OTE 50K
